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Return & Exchange Policy
effective 01-06-2013 1.50 pm IST
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Exchange Policy
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Firstly exchange / refund email has to be made within 72hours of receiving the
product. After this time No Exchange or Refund claim can be made. All problems
like damaged cards, quantity less etc. has to be informed on email to
info@sikhweddingcard.com |
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Items must be returned in their original packaging along with a copy of the
invoice and these must be packed together in a secure, tamper-proof box. We do
not accept partial or used packs of supplies or items returned in envelopes. |
Address to Mail:
Attn Anurodh Sablawat
Readiprint
Arvind Marg
M. I. Road
Jaipur - 302001 |
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Kindly send via couriers with tracking facilities. 3 working days are required
from the date of receipt of goods to process and arrive at adecison on
complains. |
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Return Policy / Exchange Policy for Blanc Cards |
CASE 1
Exchanging or Getting Refund for Blanc cards when no Sample was bought nor was
any sample cost adjustment taken while buying in bulk. The pre-requisite for
this is that you need to prove that you haven’t bought the sample of the product
or a free sample wasn’t sent to you. When this is established that, the sample
was not seen exchange can be made.
Following terms apply
1. Shipping cost from India to the destination (delivery) point will be
deducted. This is because lot of money is spent in shipping so this cannot be
done away with.
2. A 3% of the total costs incurred will be retained as processing fee.
3. Shipping cost to send the goods back to us is to be borne by you.
4. Refund will be initiated after receipt of the goods in good condition.
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CASE 2
In cases where you have bought the samples before making a bulk order and now
need to return the goods on grounds of your not liking the design and/or
product, paper, +_10% color variation from the online sample, this is totally
dis-allowed. When you have seen sample and made an order after seeing them, NO
RETURN AND NO EXCHANGE POLICY is applied. |
CASE 3
In some cases it is seen sometimes a family member sees the card and when the
final order is received, someone from the family do not like the card and
exchange or refund is requested. In such cases NO RETURN AND NO EXCHANGE POLICY
is applied as the choice was made and goods sent after seeing the product.
To prove that someone from the family has taken the samples, we check bulk order
with credit for samples and if that is done, it is understood that it’s a
collective decision. We prove sample order credit is there and in such
circumstances NO RETURN AND NO EXCHANGE POLICY is applied. |
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Return Policy for Printed Cards & Monetary Claims |
Most of the claims arise due to the fact that people don’t like the product. To
overcome this issue, it is recommended that you purchase a sample first. Printed
cards cannot be returned for refunds on grounds of your not liking the design
and/or product, paper, color variation from the online samples.
When sample could have been bought and the sample service wasn’t used,
our company cannot be held liable for the same.
Colors displayed on your monitor may vary from the actual printed card. Handmade
paper tends to vary both in gsm (grams per square meter) and color. A variation
of ±10% is an acceptable norm worldwide. There might be minor variations in
paper of other grades too. So a sample should be always bought before making a
final order.
Though we try our best to supply cards of the same size as specified on our
website, there can be circumstances when the size of the printed card may vary
slightly from the sizes mentioned therein. Same is informed on email and after
taking your approval then only production starts.
In cases, where the actual paper has changed, we inform prior to making final
order and paper swatches etc. can also be sent at no cost and once you agree to
the new paper or new size, no claim can be made after you receive final order in
new paper or new size.
Partial claims cannot be made on grounds that paper has changed. If you don’t
like new paper, then you can ask for 100% refund. |
CASE 1
Products can be returned only if there is a gross variation from the actual
sample.
If you are unhappy with the product due to reasons as quality issues, bad
printing, wrong color or wrong product, you can return the order completely and
once the support team establishes the fault and product is duly received by us,
(we can request you to ship the product back to us at our cost), your claim is
validated and 100% refuIn no case you can use a product and claim a monetary refund as, it is
not a valid claim. We do not support usage of products as well as partial or
full refund. |
CASE 2
Sometimes, when quality issues may arise. In such cases a complaint has to be
launched within 48-72 hours to
info@sikhweddingcard.com
Goods should not be used when you initiate a refund process. Our sales team
tries to understand the issues and come up with a solution. In most cases, we
provide you free replacements immediately. In such cases where free replacements
are taken, we reserve right to call for damaged goods to be sent to us at on our
cost.
When replacement is taken, No claim (partial or full) policy is applied and no
monetary refund is made.
In case you use the cards (like distribute them) etc. and then launch complain,
then there is no case of REFUND nor you can make a CHARGEBACK as you have used
the product and now complains cannot be taken.
In no case you can use a product and claim a monetary refund as, it is
not a valid claim. |
CASE 3
Sometimes, quantity issues may arise. In such cases a complaint has to be
launched within 48-72 hours on info@sikhweddingcard.com. Our sales team tries
to understand the issue and come up with a solution. The quantity dispatched can
be proved easily with weight of the total shipment and weight per card giving
due weightage to packaging etc. If this is proved, than making a claim on short
supply is also difficult. We still try to resolve the issue by mutually
acceptable solution.
When you accept our offer of re-supply of short goods, than NO CLAIM NO REFUND
policy applies. In no case you can use a product and claim a monetary
refund as, it is not a valid claim. |
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Partial Refunds : Dis-allowed |
Partial refund request for minor issues are dis-allowed. Our company has clear
policy of free replacement of bad goods and we try our best to satisfy our
customers. If you are dis-satisfied you can make a 100% claim of the full amount
paid but we refrain from allowing people to use our products and also make a
partial claim.
All complains are replied to within 24 hours (1 business day) and can be
escalated to
info@sikhweddingcard.com anytime.
Slight delay in sending orders cannot be made a cause of claim. No claims
entertained on this part. Delay is part and parcel of printing industry and we
try our best to meet deadlines.
If there is problem and we also agree to it, but you still need to use cards
because of time constraints, we can work on refund amount and once we both agree
to the refund amount, cards can be used and refund is made within 3 working
days.
We believe this is a once in a lifetime occasion and nobody wants to spoil the
festive mood. Our site tries best to make this occasion memorable by giving
quality cards and all Issues can always be resolved by talking and a happy
ending is must.
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Old Return & Exchange Policy till
01-06-2013 1.49 pm IST
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